2462341 VIER GmbH Hannover Karlsruhe Customer Engagement Festangestellte Customer Success Manager (*gn) Your mission Customer care and customer experience are topics that inspire you. You know what the hearts of service managers, sales people and brand managers beat for. You are a communication talent and as an interface between our technical department and the customers you can explain new features in a result-oriented way. You love to place your product competently and optimally with the customer and also like to try out creative ways.

  •     You are the main contact person for our customers and make sure they are satisfied and happy.
  •     You are responsible for on-boarding customers, i.e. you look after our new customers from their decision to successful operation.
  •     You are responsible for customer communication and informing our customers about new features via online webinar and/or newsletters.
  •     You are familiar with project business, know what is important to customers, follow up with us on their goals and also provide support from A to Z in this area.
  •     You have an open ear and collect important feedback from our customers, develop sustainable processes from it and continuously develop them further and also calm down someone who is not 100% satisfied from time to time.
  •     You are an interface between product development and the customer.
  •     You interact with all teams and enjoy sharing your knowledge with colleagues.



]]> Your skills
  •     You bring several years of key account experience and even experience from the telecommunications industry. That would be great, but is not a prerequisite.
  •     You are a communication talent - whether in German or English, whether written or verbal, you convince with clear, friendly language and bring topics skillfully to the point.
  •     You have a friendly and courteous manner and appearance and can get along with contacts from different hierarchical levels and industries.
  •     You have a customer-oriented mindset!
  •     You are tech-savvy and enjoy learning about new topics and tools.
  •     You know the rules of the game as a team player and have an eye for details in process optimization.
  •     You like to work independently and know how to best organize and structure your work.



]]> Why us?
  •     We are a company with flat hierarchies and a lot of freedom to make your own decisions and have your own area of responsibility - even though we are no longer a startup.    
  •     We offer an appealing and varied job where you can make things happen without bureaucratic obstacles.  
  •     We offer continuous development/training - adapted to your needs!    
  •     Flexible working hours as well as trust-based working time contribute to your work-life balance.  
  •     We offer you a modern equipped workplace with two screens and a liftable table.
  •     The "all-you-can-drink flat rate" of soft drinks, coffee and tea is included. Plus there is always fresh fruit & vegetables.  
  •     You will receive a laptop & a smartphone.
  •     You can lease a job bike through us!
  •     Feelgood management
  •     Travel allowance  
  •     We organize varied events  
  •     We are centrally located directly at the main train station in Hannover / with underground parking space

    • You want to support us? Then apply with us! We are looking forward to your application!

    *gender neutral: It doesn't matter if you are female, male, diverse..., where you come from, what skin color you have or what you believe in. We focus on mutual respect and appreciation as well as fun and motivation at work. Develop your personality, with us you are the center of attention as a person.

    ]]>     permanent experienced full-time 2-5 account_management_commissioned sales_and_business_development 2025-12-15T16:31:13+00:00     2408819 VIER GmbH Berlin/Hannover/Karlsruhe Sonstiges Bewerberpool Deine Initiativbewerbung permanent entry-level full-or-part-time other other 2025-10-30T11:01:16+00:00 2287942 VIER GmbH Posen Hannover Software Engineering Festangestellte DevOps Engineer AI Services (*gn) Your mission At VIER, we build and operate AI-powered applications that enable intelligent customer service experiences at scale. As part of our AI Platform Services team, you will take ownership of the reliable operation, scalability, and continuous evolution of our AI infrastructure landscape. Working with modern cloud-native technologies and AI-driven automation, you will help ensure that our applications, services, and Kubernetes environments meet the highest standards for reliability, security, and operational excellence — empowering development teams to deliver production-grade AI solutions with speed and confidence. 
     
     In this position:

    • You own the reliable day-to-day operation of platform infrastructure services within the AI Business Unit.
    • You drive automation across operational workflows, using modern tooling and AI to improve efficiency, scalability, maintainability, and security.
    • You support and contribute to the migration of internal applications from Nomad to Kubernetes.
    • You collaborate with Infrastructure teams to continuously improve Kubernetes environments.
    • You manage and support core technologies such as Qdrant, PostgreSQL, ClickHouse, Redis, Dify, Langfuse, Kubeblocks, and the Cnpg.io Postgres Operator.
    • You build and improve monitoring, alerting, and operational observability standards.
    • You enable development teams to design, ship, and operate production-grade Kubernetes-ready services.
    • You improve system reliability, scalability, security, and operational excellence across the AI landscape.
    ]]>     Your skills
  • You are a pragmatic problem-solver with a strong focus on reliability, quality, security, ownership, and continuous improvement.
  • You have strong hands-on experience with Kubernetes in production environments.
  • You have experience operating databases and cloud-native services.
  • You are familiar with monitoring and observability tools.
  • You bring a strong automation mindset and follow a zero-downtime approach.
  • You are curious and motivated to deeply understand the operational behavior of modern AI technologies.
  • You speak fluent English.
    • ]]>     Why us?
  • We are a company with flat hierarchies and plenty of freedom to make your own decisions and take ownership of your responsibilities.
  • We offer an engaging and varied role where you can make a difference.   
  • We support professional development and training tailored to your needs.  
  • Flexible working hours and a trust-based work schedule make it easy to organize your daily work routine.
  • A hybrid work model with three days of remote work.
  • Appreciative interactions and respectful communication in line with our Guiding Principles.
  • Regular and constructive feedback sessions that support your targeted development.
  • We also offer support through our service provider INSITE during difficult life situations (professional or personal).  
  • Promotion of a diverse, inclusive corporate culture where all employees have equal opportunities.  
  • In addition, we offer a range of other benefits that enrich your daily work life (e.g., mobility allowance, sports programs, events, etc.). You can find more details on our careers page.

    • *Gender-neutral: At our company, it doesn’t matter whether you’re female, male, or non-binary… where you’re from, what your skin color is, or what you believe in. We focus on mutual respect and appreciation, as well as fun and motivation at work. Let your personality shine—with us, you’re at the center of everything we do.

    ]]>     permanent experienced full-time 2-5 DevOps,DevOps Engineer,DevOps AI,AI software_and_system_architecture it_software 2025-08-13T10:20:41+00:00     2633197 VIER GmbH Hannover Customer Engagement Festangestellte IT Support Engineer (gn*) permanent experienced full-time 2-5 IT support ,IT support engineer ,Support desktop_service_and_support it_software 2026-05-13T10:24:59+00:00 2470074 VIER GmbH Berlin Hannover Karlsruhe Aachen Product Management Festangestellte Product Manager Technical Writing KI & Automatisierung (*gn) permanent experienced full-time 2-5 texterstellung ,research ,technical writing ,technische redaktion,technical writer,technischer redakteur,Product Manager,technical Writing,KI & Automatisierung documentation_and_technical_writing editorial_and_writing 2025-12-22T11:21:22+00:00 765320 VIER GmbH Hannover Berlin Karlsruhe Aachen Sales & Marketing Festangestellte Sales Manager (*gn) permanent experienced full-time 2-5 sales,Vertrieb,pitch,vertrieb,sales manager ,vertriebler ,contact center ,cloudlösungen,SaaS,Vertriebsperson,Kommunikationslösungen,Softwarelösungen international_sales sales_and_business_development 2022-07-27T09:55:59+00:00 2636897 VIER GmbH Hannover Berlin Karlsruhe Software Engineering Festangestellte Software Developer C++ (*gn) permanent experienced full-time 2-5 software developer ,C++ developer ,C++ software_and_web_development it_software 2026-05-18T12:18:00+00:00 1311345 VIER GmbH Hannover Berlin Karlsruhe Customer Engagement Solution Engineer (*gn) permanent experienced full-time 2-5 Salesforce,MSDynamics,Zendesk,REST,SOAP,Consulting,Beratung,JavaScript,API enterprise_software_implementation_consulting it_software 2023-11-01T17:24:07+00:00 2656065 VIER GmbH Hannover Karlsruhe Customer Engagement Festangestellte Teamlead IT Service Delivery (gn*) permanent experienced full-time 5-7 IT support ,IT service delivery,service delivery lead ,team lead ,it team lead,ITL,ITSM desktop_service_and_support it_software 2026-06-03T12:33:34+00:00 2639132 VIER GmbH Hannover Karlsruhe Customer Engagement Festangestellte Technical Lead Solution Specialist AI (gn*) permanent experienced full-time 7-10 lead solution specialist ai ,lead solution specialist ,solution specialist ai it_project_management it_software 2026-05-19T12:48:02+00:00