Your mission
Customer care and customer experience are topics that inspire you. You know what the hearts of service managers, sales people and brand managers beat for. You are a communication talent and as an interface between our technical department and the customers you can explain new features in a result-oriented way. You love to place your product competently and optimally with the customer and also like to try out creative ways.
- You are the main contact person for our customers and make sure they are satisfied and happy.
- You are responsible for on-boarding customers, i.e. you look after our new customers from their decision to successful operation.
- You are responsible for customer communication and informing our customers about new features via online webinar and/or newsletters.
- You are familiar with project business, know what is important to customers, follow up with us on their goals and also provide support from A to Z in this area.
- You have an open ear and collect important feedback from our customers, develop sustainable processes from it and continuously develop them further and also calm down someone who is not 100% satisfied from time to time.
- You are an interface between product development and the customer.
- You interact with all teams and enjoy sharing your knowledge with colleagues.
Why us?
- We are a company with flat hierarchies and a lot of freedom to make your own decisions and have your own area of responsibility - even though we are no longer a startup.
- We offer an appealing and varied job where you can make things happen without bureaucratic obstacles.
- We offer continuous development/training - adapted to your needs!
- Flexible working hours as well as trust-based working time contribute to your work-life balance.
- We offer you a modern equipped workplace with two screens and a liftable table.
- The "all-you-can-drink flat rate" of soft drinks, coffee and tea is included. Plus there is always fresh fruit & vegetables.
- You will receive a laptop & a smartphone.
- You can lease a job bike through us!
- Feelgood management
- Travel allowance
- We organize varied events
- We are centrally located directly at the main train station in Hannover / with underground parking space
You want to support us? Then apply with us! We are looking forward to your application!
*gender neutral: It doesn't matter if you are female, male, diverse..., where you come from, what skin color you have or what you believe in. We focus on mutual respect and appreciation as well as fun and motivation at work. Develop your personality, with us you are the center of attention as a person.
About us
VIER GmbH was formed in 2021 from the merger of the companies 4Com, voiXen, parlamind, Lindenbaum and PRECIRE. The communication technology specialists have combined their years of expertise and in-depth knowledge. VIER sees itself as a pioneer for the future of intelligent, communication-driven work.
